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Sun RV Resorts COVID-19 Information

At Sun, the health and well-being of our guests, residents and team members is our priority. As COVID-19 is still a widespread concern, Federal, State and local governments continue to recommend or mandate restrictions while others are moving to re-openings in a phased approach. We want to continue providing you with as much information as possible about our efforts to help keep our guests, residents, and team members safe and healthy.

We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements regarding the novel form of coronavirus (COVID-19) and following guidelines from these agencies and other local and state governmental agencies.

Commitment to Our Residents & Guests

As States and municipalities begin to lift restrictions related to the COVID-19 crisis, we are preparing to re-open amenities in our resorts and communities. Our primary focus throughout this process is the health and well-being of our guests, residents and team members.

To ensure your safety, we have developed a phased approach to reopening. We are in communication with local governments and once we have clearance and are able to secure adequate cleaning supplies, signage, and proper protective equipment for our team members, we will move into phase one as detailed below.

  • Phase One: Restricted Operations. This phase will be focused on opening our outdoor amenities; however, restrictions and/or operational modifications may still apply with reduced availability of certain amenities and common areas. You will also notice social distancing signage and enhanced cleaning protocols throughout the community.

Please note the above is subject to change in accordance with State and local guidelines.

Commitment to Cleanliness

We take standards for hygiene and cleanliness very seriously and have taken additional steps to ensure the safety of our residents, guests, and team members.  Sun leadership is continuously monitoring and implementing the latest guidance on cleaning and prevention protocols with frequent communication to all communities and resorts within our portfolio.

Health & Safety Protocols

We continue to implement a number of practices to support our commitment based upon guidance from health authorities and governmental agencies:

  • Real-time monitoring of information related to COVID-19.
  • Enhanced cleaning and sanitization protocols have been established with defined cycles and procedures for common areas, high-touch surfaces, vacation rentals, cottages, and cabins.
  • We continue to deliver ongoing training for team members and are implementing daily temperature checks prior to starting shifts.
  • Team members will be highly encouraged to wear facemasks when interacting with guests and required when mandated by state or local authorities.
  • Information regarding recommended handwashing procedures will be posted in restrooms, breakrooms, offices, and common areas to increase awareness of simple prevention methods.
  • EPA-registered disinfectant products have been distributed to all locations.
  • We continue to adjust team schedules and working arrangements, where necessary, to support social distancing practices.

A Collective Effort

COVID-19 is a new disease and health officials are still learning about how it spreads and the severity of illness it causes.  According to the most recent information published by the CDC and the National Center for Immunization and Respiratory Diseases (NCIRD), it’s critical we all do our part to limit the spread of COVID-19 by keeping the following in mind:

  • The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet).
  • Recent studies suggest COVID-19 may be spread by people who are not showing symptoms.
  • Maintaining good social distance (about 6 feet) is very important.
  • The use of face coverings is recommended while in public spaces.
  • Do not gather in groups and avoid crowded places and mass gatherings.
  • If someone in your household has tested positive, keep the entire household at home as recommended by a medical provider.
  • Listen to and follow the directions of your state and local authorities.
  • Information from the ongoing pandemic suggests the virus is spreading more efficiently than influenza.
  • It may be possible for a person to get COVID-19 by touching a surface or object that has the virus on it, and then touching their own mouth, nose, or possibly their eyes.  Therefore, the CDC recommends people practice frequent hand washing or use of alcohol-based hand sanitizer.

No Cancellation Fees For 2020

During these days of uncertainty, Sun RV Resorts wants to provide guests flexibility and peace of mind to book their transient/short-term reservations without any risk or obligation.  Sun RV Resorts is proud to announce a No Cancellation Fee* policy on any transient/short-term reservations placed by July 31, 2020 for any future stay at a Sun RV Resort through 2020.

How to Stay Informed & Resources

  • If you are a resident at one of our Resorts update your contact information here so we can reach out to you directly to provide updates as needed.
  • Additional resources from American Heart Association are available to help stay healthy and informed.
  • For the most updated information and preventive protocols, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.

 

*No Cancellation Fee policy is only valid on reservations placed prior to July 31, 2020 for any future stays at a Sun RV Resort throughout 2020. Guests wishing to cancel without fees must call the resort at least 2 days prior to their scheduled arrival date to confirm their cancellation. Guests who fail to show for their scheduled stay without confirming their cancellation with the resort, will be charged in accordance with the resort’s cancellation policy. Policy is not valid on reservation for stays over 28 days.  Policy expires July 31, 2020. Stays must be completed by December 31, 2020.