Department

Operations

Job Description

The OC is responsible for handling the routine office work and administrative responsibilities of the resort.

 

Essential Duties include:

1.  Administration:

• Answer the telephone courteously; handle routine questions and inquiries.
• Check in guests.
•  Prepare and distribute rule reminders and violation notices as directed by the RV Resort Manager.
• Date, stamp and route mail.
• Maintain operating and office supplies; prepare supply orders for approval.
• Maintain RV resort records and files in accordance with the Operations Manual.
• Oversee front desk operations, directing staff in RV registration process and resolving registration related issues. Assist in processing RV registration requests, if necessary.

2.  Resident Relations:

• Assist with implementation of resident relation activities at the Resort.
• Field resident or RV resort complaints, suggestions and comments and forward to appropriate management.
• Prepare eviction paperwork as directed by RV Resort Manager.

3.  Marketing/Sales:

• Establish rapport with each prospective resident; provide appropriate information regarding the Resort as requested.
• Maintain and assist with the preparation of resident and customer information including brochures, flyers, etc., pertaining to homes for sale (new, used, and brokered homes), Resort events, and other materials as directed by the RV Resort Manager or, if applicable, Community Sales Representative.

4.  Rental Management:

•  Collect and post resident security deposits, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts.
• Process move-ins and move-outs in accordance with the Operations Manual.
• Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
• Complete notices as directed. 
• Process all accounting reports for the community in accordance with the monthly calendar.

Qualifications

•  Types at least 65-70 wpm
•  Is knowledge of word processing and spreadsheet software (preferably Microsoft Word and Excel)
• Has excellent oral and written communication skills
• Can handle multiple tasks and deadline materials while paying close attention to detail
•  Is organized
• Has the ability to work well with others, inside as well as outside the company

Education

A High School Diploma/GED.  A minimum of two years hospitality/secretarial/administrative experience.

Location(s)

Ft. Myers Beach, FL

Job Type: Full Time

Click here to Apply	Click here to refer this job to a friend

Review Other Open Positions